Forest Classics — Terms & Conditions
Please read these Terms & Conditions carefully and retain a copy for your records.
1. About Us
This website is owned and operated by Forest Classics.
If you need to contact us, please email sales@forestclassics.co.uk or contact our Customer Services team on +44 (0)1594 550563.
VAT Number: 488779206
2. Product Guarantee
If a product is found to be faulty due to defective workmanship or manufacture within 12 months of the date of invoice, Forest Classics will, at our discretion, repair or replace the product.
Customers are responsible for ensuring that any returned items are securely and appropriately packaged. All returns must include a full explanation of the fault or problem, together with the original payment slip or receipt.
Where a product is returned under the product guarantee, Forest Classics will reimburse reasonable carriage costs incurred for the return. Once the product has been repaired or replaced, it will be returned to the customer free of carriage charges.
Products that have been correctly supplied in accordance with the customer’s order will not be accepted for credit or refund unless this has been agreed in writing by Forest Classics prior to the product being returned.
We do not normally accept returns after 30 days unless prior agreement has been obtained. This does not affect your statutory rights.
3. Payments
For orders placed by telephone, payment will not normally be taken until we can confirm that the required stock is available.
This does not apply to products where a known lead time applies and a deposit is required, such as certain models supplied by D.R. Mercer.
For orders placed through our website, payment will be taken immediately when the order is placed.
In the unlikely event that an ordered product is unavailable, we will contact you by email or telephone and provide an estimated date for dispatch. If you do not wish to wait for the product to become available, we will arrange a refund.
4. Backordered Items
If a BIX product is temporarily out of stock, it may be available to purchase on backorder, either through our website or by telephone.
Backordered products will normally be available from us and ready for dispatch within approximately 7 days. However, availability can vary and, in some circumstances, it may take longer for the product to return to stock.
Customers should allow up to 14 days for dispatch of backordered items.
5. Wilesco Pre-Orders
Wilesco regularly releases new products, and Forest Classics offers customers the opportunity to place pre-orders so that they can receive new products as soon as possible following their release.
Forest Classics is a major Wilesco dealer in the UK and aims to be among the first UK retailers to receive new products. However, due to shipping schedules and circumstances outside our control, we cannot guarantee that we will receive products before any other retailer.
Release Dates
All Wilesco release dates shown on our website are estimates and are not guaranteed.
Wilesco may change a product’s planned release date, meaning that a product may become available earlier or later than the date originally stated in our listing.
Forest Classics has no control over changes to Wilesco release schedules and cannot accept responsibility for delays resulting from changes made by the manufacturer or shipping providers. We remain in direct communication with Wilesco and will provide customers with updates where information becomes available.
Pre-Order Pricing
We only list Wilesco products for pre-order once Wilesco has provided us with a planned price. However, the final price may be subject to change.
If the final price is lower than the price originally stated, we will refund the difference to you.
If the final price is higher than originally stated, we will contact you. You will then have the option to pay the difference if you still wish to proceed with your order.
Pre-Order Timescales
Wilesco pre-orders may take several months to arrive. We therefore ask customers to be patient while awaiting their order.
Your pre-order will remain securely recorded on our ordering system and in our office records.
You may cancel a pre-order at any time and receive a full refund, provided that the product has not already been dispatched to you.
Allocation of Stock
We cannot guarantee that Wilesco will supply us with the full quantity of engines, spare parts or other products that we have requested.
Wilesco supplies dealers worldwide and, where stock is limited, may allocate fewer units to individual dealers than requested.
Where we receive fewer units than required to fulfil all pre-orders, products will be allocated to customers in the order in which the pre-orders were received by Forest Classics.
If we are unable to fulfil your order with the stock received, we will contact you and offer the option to:
- remain on the waiting list until further stock becomes available; or
- receive a full refund.
6. Forest Classics Website Points
Website Points available through your Forest Classics account are exclusive to that account.
Points may only be used on the Forest Classics website and cannot be transferred to, or used on, any other website, including Forest Steam.
Points are non-transferable and have no cash value. They cannot be exchanged or redeemed for monetary payment.
7. Returns & Refunds
Customers are entitled to return orders placed with Forest Classics within 30 days of receiving the product, subject to the conditions set out below.
To be eligible for a return under this policy, products must:
- be unused;
- be returned with all original instruction manuals and accessories;
- be returned in their original, undamaged packaging; and
- be accompanied by the original receipt or payment slip.
Customers are responsible for the safe return of products and for all carriage costs associated with returns made under the seven-day return policy.
Refunds will be made using the original method of payment, such as Visa or Cash.
This policy does not apply to consumable products.
Kits
Kits may be returned provided they have not been opened or started.
Once a kit has been opened or work has commenced, it cannot be returned under our standard returns policy.
For full details, please see our Returns & Refunds Policy.
8. Title of Goods
All goods purchased through the Forest Classics website, or through any shopping profile linked to Forest Classics, remain the property of Forest Classics until payment has been received in full.
9. Delivery
Postage Updates
Please do not contact us requesting postage or delivery updates until 15 working days have passed since your order was placed.
We appreciate your patience while your order is in transit. Although parcels are rarely lost, Royal Mail and other carriers may occasionally take longer than their estimated delivery times.
Once a parcel has left Forest Classics and is with the carrier, we are unable to influence or accelerate the delivery.
Tracking Information
If your tracking information has not updated or appears to show that your parcel has stopped moving, this does not necessarily mean that there is a problem with the delivery.
Tracking information may remain unchanged for several days before being updated. This is outside our control, and we ask customers to allow the carrier sufficient time to complete the delivery.
Placing & Receiving Your Order
Please ensure that your delivery address is correct before completing your order.
If you are paying using Google Pay, Apple Pay or another payment service, please ensure that your delivery address is also correct and up to date on the relevant payment platform or online wallet.
Forest Classics cannot accept responsibility for additional costs or delays resulting from an incorrect delivery address supplied by the customer.
If a parcel is delivered to an incorrect address because incorrect delivery information was provided by the customer, it is the customer’s responsibility to recover the parcel.
If the parcel is returned to Forest Classics, the customer will be responsible for the cost of postage to resend the parcel to the correct address.
If you choose to cancel the order instead, the original postage charge will be deducted from the refund.
Missed Deliveries
Please ensure that someone is available to receive your delivery.
If you are unable to be present, you may provide special delivery instructions in the “Order Notes” section during checkout. Please note that we cannot guarantee that the courier will be able to follow specific delivery instructions.
If a parcel is returned to us because delivery was missed, the original postage charge will not be refunded. Customers will also be responsible for the cost of sending the parcel again.
Most couriers will attempt delivery more than once before returning a parcel to us.
Damaged Deliveries
Customers are responsible for checking their delivery for visible signs of damage to the packaging.
If the packaging is damaged, please ensure that the damage is recorded on the carrier’s consignment sheet where possible.
If damage to the product is discovered when the parcel is opened, Forest Classics must be notified immediately and, in any event, no later than two days after receipt.
Late or Missing Deliveries
Forest Classics cannot accept liability for delays or non-delivery caused by circumstances outside our control or by the carrier.
If your order has not been received within 15 working days of the date of order or agreed delivery date, please contact us. We will then investigate the delivery with the relevant carrier.
Overseas Orders
Customers purchasing from outside the UK should confirm delivery arrangements at the time of ordering.
Customers outside the UK are responsible for any taxes, duties, customs charges or other fees imposed by the authorities in their own country.
Dispatch Times
We aim to dispatch orders within 3 working days, although this is not always possible.
Most smaller items are sent using Royal Mail Tracked 48. Please note that the 48-hour service is not a guaranteed delivery service. Royal Mail aims to deliver these parcels within approximately 2–3 working days.
Larger items are generally sent using FedEx or UPS and are usually delivered within approximately 2–3 working days.
If you require a faster delivery service, please contact us on +44 (0)1594 550563 for a quotation for 24-hour delivery.
10. Pricing & Specification
Forest Classics reserves the right to amend product prices, specifications and other product information without prior notice.
Unless otherwise stated, all prices displayed on our website include VAT where applicable.
Used models are VAT-free and must be purchased through Forest Steam by contacting the telephone number displayed on the relevant used-model listing.
